Refund policy
Refund Policy
At PetEase, we want you and your pets to be happy with every purchase. If you’re not completely satisfied, we’re here to help.
14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition you received it
- Be unused, unworn, and undamaged
- Have all original tags and packaging
- Include proof of purchase or your order number
How to Start a Return
To begin a return, please contact us before sending any item back.
Contact Information
Email: support.petease2@gmail.com
WhatsApp: +1 (856) 390-0106
Telegram: @petease
Please contact us before returning any item. Return instructions and the correct return address will be provided after your request has been reviewed and approved.
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of receiving your order. Include clear photos of the issue so we can review it and resolve it quickly.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Perishable goods
- Pet treats and certain pet care products for hygiene reasons
- Gift cards
- Clearance or sale items (unless damaged or defective)
If you have questions about a specific item, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
The fastest way to get a different item is to request a return (if eligible) and place a new order once your return has been approved.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us using any of the contact methods above.