Shipping policy

Shipping Policy

At PetEase, we are committed to delivering your pet products safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Times

Estimated delivery times:

Delivery times are estimates and may vary depending on your location, weather conditions, customs clearance, or high order volumes.

Free Shipping

We offer FREE shipping on eligible orders within the United States.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to update.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

PetEase is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delays

Unexpected shipping delays may occur due to:

We appreciate your patience if these situations occur.

If you have any questions about your order or shipping status, contact us:

Email: support.petease2@gmail.com

WhatsApp: +1 (856) 390-0106

Telegram: @petease

Country/Region